Leaders understand the power of communication techniques that can motivate their teams and manage the most difficult conversations.
This course is about relationships with clients and colleagues and how language can build respect and trust and enable us to lead others to agree mutually satisfying conclusions. It also turns otherwise difficult conversations from damaging personal disputes, to problem focused debates that remain respectful.
Used by world famous negotiators these techniques will help you to lead discussions with clients and colleagues to a respectful, mutually satisfying conclusion.
After attending this course you will:
understand how emotion affects thinking and behaviour under stress
understand transactional analysis and how it frames negative and positive communication
understand the role of the facilitator in assisting others to solve a problem and how this differs to that of a problem solver
understand the principles and objectives of facilitative language
be able to describe the principles, objectives and methods of a principled negotiation