This was my first virtual classroom and the ease of use of the technology and the speaker's excellent delivery of the content, made it a very good experience.
Helen was really enthusiastic and did not read from a script. She was happy to take questions. Helen made the course interactive with quick questions which the participant clicked a true or false answer. It did not matter if you got the question wrong (no shaming) - it just made the course more interesting
An interesting opportunity to look at the issues of frustration and force majeure in a topical context.