Costs Information: Making the Most of Your Professional Obligations
Surveys establish beyond doubt that poor costs information is one of the biggest reasons for client dissatisfaction. Based on the idea that ‘prevention is better than cure’, this one hour webinar explores the responsibility a fee earner has in relation to costs information, and how this can be used positively to minimise costs related complaints.
This webinar covers:
The relevant Mandatory Outcomes and Indicative Behaviours in the Handbook
The detailed case law on what is required to meet them (including Reynolds v Stone Rowe Brewer, and lessons)