Client Management Skills for Residential Conveyancers (Web Course)
As a residential conveyancer with a busy workload, it can be hard to juggle work on matters with excellent client care. But clear communication and managing expectations are key to keeping clients happy. This web course explores how client interaction can be properly managed, examining the client relationship from receipt of instructions until file closure.
The course provides insights into how you can improve your level of service, reduce complaints and reduce negligence claims.
The course covers:
Client contact: This session reviews and offers advice on making the most effective use of different methods of communication, including social media, telephone, emails, meetings and letters.
Dealing with clients: This part looks at acquiring and retaining clients, including dealing with difficult clients. It also considers the importance issue of reducing the risk of property fraud.
Complaints and other issues: The final session provides tips on preventing client complaints and avoiding negligence claims. It considers regulatory requirements and the advice of the Legal Ombudsman as to how complaints should be handled.