Legal Training and CPD Courses for Lawyers
 Remember Me

Login Forgotten password?

Course Certificate in Consumer Law


This 2-day course will explain the laws that apply between consumers and traders (including suppliers of goods, services and digital content, repairers, installers and manufacturers).

It is aimed at lawyers, professional advisers and customer service managers who may be new to working in consumer law or who need to update and expand their knowledge in the light of the substantial changes in recent years.

The main focus will be on the civil law as updated in 2014 and 2015 by the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Part 4A Consumer Protection from Unfair Trading Regulations 2008. There will also be references to criminal and administrative law controls that relate to, and overlap with, the civil law provisions.

Case studies and exercises will enable delegates to apply the topics covered to practical situations and delegates will leave the course able to provide practical advice to both businesses and consumers on their rights and obligations.

Introduction: Contract Law

  • Requirements for a contract to exist
  • Privity of contract
  • Classification of contracts
  • Terms of contracts

Introduction to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • Definitions
  • General scope of the Regulations
  • Exclusions
  • Enforcement
  • Additional payments
  • Helpline charges

Information requirements for on-premises, off-premises and distance contracts

  • On-premises contracts
    • Pre-contract information

  • Off-premises contracts
    • Pre-contract information
    • Repair and maintenance contracts
    • Contract copies/confirmation
    • Contracts involving digital content

  • Distance contracts
    • Pre-contractual information
    • Contracts concluded by digital means
    • Telephone calls
    • Confirmation of distance contracts

Cancellation provisions for off-premises and distance contracts

  • Exclusions
  • Cancellation periods
  • Reimbursement by the trader
  • Return of goods
  • Supply of services
  • Supply of digital content
  • Ancillary contracts

Statutory rights and remedies for:

  • Contracts to supply goods
  • Contracts to supply digital content
  • Contracts to supply services

Redress for misleading information

  • Requirements for misrepresentation actions
  • Types of misrepresentation and associated remedies
  • Exemption clauses
  • Rights to redress under Part 4A Consumer Protection from Unfair Trading Regulations 2008

Tortious liability

  • Negligence actions
  • Consumer Protection Act 1987, Part 1

Exemption Clauses and Unfair Terms

  • Outright prohibitions under the Consumer Rights Act 2015
  • Part 2 of the Consumer Rights Act 2015 – protection against unfair terms and notices
  • Public enforcement of the law on unfair contract terms


Show all


12 hours


Package Price
Click here for details

Non Member

(Excluding VAT)


Deborah ParryDetails




2 Day Course
Mon 24 Jun 2019
Tue 25 Jun 2019

09:30 | London
Deborah Parry

2 Day Course
Wed 04 Dec 2019
Thu 05 Dec 2019

09:30 | London
Deborah Parry

Buy documentation from £100.00

Documentation Purchase course documentation »

Related items

About membership

CLT membership provides excellent service, great value for money and above all, quality events saving up to 50% of your training costs.

Keep in touch

Follow us on

Linkedin twitter

Help & Support

For help, support and bookings call:
+44 (0)121 362 7705 or visit our support section for FAQs, venue maps and brochures.