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10 Most Tricky Problems in Law Firm Management Assertiveness Skills Being a Trusted Advisor Client Care after the Code of Conduct (6 Hours) Client Care and Compliance 2009 CLT Certificate in Legal Practice Developing Excellence in Reception Skills Effective Business Development Effective Supervision Employment Law for Effective Practice Management - A Practical Guide Essential Legal Skills Certificate for Secretaries Essential Skills for Local Government Lawyers, Officers and Members Finance Can Be Fun! Getting Work Done Through Others - The Secrets of Managing and Delegating Handling Difficult People Interviewing Witnesses: how to unlock their memories Keeping Clients Happy Law Firm Finance: Understanding the Basics Legal Research Skills LEXCEL 2008 - How it can help you comply with the new Code of Conduct Making Brilliant Presentations! Making Sense of Family Legal Aid Reform Management Course Stage 1 For Local Authority and Public Sector Lawyers Management Course Stage 2 - Developing the Manager Management Course Stage 2 for In-House Lawyers: Developing the Manager Management Course Stage One Management Course Stage One - In House Lawyers Managing and Motivating People (6 hours) Managing your Fee-Earners - Getting the Best Out of your One-to-One Meetings Marketing for Lawyers Money Laundering 2008 - The New Regime (6 hours) Money Laundering 2009 Outstanding Secretaries Project Management Techniques for Legal Specialists: Adding Real Value to Legal Projects Solicitors' Accounts Rules for Accounts Staff (6 hours) Solicitors' Code of Conduct for Local Authority Solicitors Speak with Confidence - (6 hours ) The Art of Negotiation The Complete Manager Time Management (6 Hours CPD) Verbal and Non-Verbal Communication Skills - Understanding Body Language Working Smarter not Harder Working with Emotional Clients