Assertiveness Skills (3 Hours)

This course enables delegates to improve their assertiveness skills in being able to ask for what they want and manage expectation using constructive communication skills.

• Shaping events - asking for what you want
• How to say what you mean
• Managing expectations
• Constructive communication principles
• Becoming more assertive - confidence building
• Defusing aggression in self and others
• Building personal credibility
• Assertiveness, power and influence
• Managing conflict assertively
• Use of challenging and probing

Course Dates

12/10/2012 Luton

09:30 - 12:45 Venue Information

Elizabeth McManus 
MA, Grad IPD is a founding partner in Development Alternatives, a professional training and management consultancy. A former Personnel and Training Manager with Addleshaws, and with experience in commercial banking and blue chip organisations, she specialises in working with the specific challenges and opportunities faced by law firms.