Working With Emotional Clients (3 hours)

Increasingly lawyers and practitioners are involved in dealing with stressful and emotional client issues particularly in areas such as relationship breakdown, bereavement and personal injury. This session is designed to help focus on providing practical advice on how to work most effectively in areas with high potential for emotional distress.

• Dealing effectively with clients who are in distress
• Responses which can help or hinder the client
• Helping clients take a realistic view
• Listening in stressful client situations
• Use of language
• Difficult phone conversations
• Giving difficult messages
• Managing client expectations
• Personal coping strategies

Course Dates

12/10/2012 Luton

14:00 - 17:15 Venue Information

Elizabeth McManus 
MA, Grad IPD is a founding partner in Development Alternatives, a professional training and management consultancy. A former Personnel and Training Manager with Addleshaws, and with experience in commercial banking and blue chip organisations, she specialises in working with the specific challenges and opportunities faced by law firms.