CLT
 

Client Care and Compliance 2012

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Course Overview SeminarUpdate

This course provides an important update and reminder on the key provisions in the latest Code of Conduct contained in the SRA Handbook and is relevant to all those working and practising in a regulated firm or business and particularly those with responsibilities for management, compliance and client care.

The provisions in Section 1 of the new Code of Conduct and particularly Chapter 1, are fundamental and it remains vital to have an understanding of the obligations regarding costs, particularly in the light of recent decisions with regard to estimates given the requirement to give a cost benefit analysis. Complaints handling remains important to issues of reputational risk and the key provisions around supervision and management responsibilities will be reviewed.

The course will also review the relevant issues relating to the outcomes needed to be achieved and the indicative behaviours in support in relation to conflict of interest, which will include examples, confidentiality and disclosure and issues around equality and diversity which is relevant to one of the new key Principles under the Code of Conduct 2011

In summary:

  • The course will review outcome focused regulation with particular reference to client care and the indicative behaviours which may tend to show that outcomes have been achieved.
  • Included in the above will be relevant issues regarding costs and estimates, complaints and restrictions on contracting out.
  • Issues relating to conflict of interest, disclosure and confidentiality will be reviewed, key issues around equality and diversity policies and practice will be considered.
  • An overview of management and supervision requirements in Section 2, Chapter 7, of the Code of Conduct 2011 will be considered.”

Course Dates

13/09/2012
London  
09:30 - 12:45
Venue Information
26/09/2012
Manchester  
09:30 - 12:45
Venue Information
27/09/2012
Leeds  
09:30 - 12:45
Venue Information
28/09/2012
Birmingham  
09:30 - 12:45
Venue Information