Course Overview
- In association with Quorum Training
The Consumer Protection from Unfair Trading Regulations 2008, which implement the EC Directive on Unfair Commercial Practices, introduces significant changes to UK Law. These regulations revoke and replace many well-established pieces of existing UK law, such as the Trade Descriptions Act 1968, the rules on misleading pricing, and the Misleading Advertising Regulations, and also mark a shift towards principles-based consumer protection legislation.
Other developments in recent years include the enhancement of consumers' rights when buying defective goods, and the introduction of rules governing the distance selling of goods and services.
With this developing legal framework, it is more important than ever that retailers and manufacturers are up to date and prepared when dealing with customer contacts and complaints.
- Unfair Commercial Practices
- Scope of the new law
- Withholding "material information"
- The "average consumer" test
- The blacklist of unfair practices
- Criminal offences and enforcement
- Supplying Goods and Services
- Statutory implied terms
- Consumer and non-consumer customers
- The impact of unfair terms in consumer contracts
- Exclusions and limitations of liability
- What is distance selling?
- Consumers' rights under a distance selling contract
- The right to reject and the rules on acceptance in the light of recent cases
- Damages for breach of contract
- Consumers' remedies under the Sale & Supply of Goods to Consumers Regulations 2002
- Liability for free guarantees
- Extended warranties
- The manufacturer's non-contractual liability
- Undertakings and enforcement orders under the Enterprise Act 2002
- "Super complaints"
- The new approach to codes of practice