- Intermediate/Introductory *3 hours CPD
A half-day workshop to take a fresh and more challenging look at client care. We all know the basis of good client care but sometimes it can be a real challenge to achieve it or to take it a stage further. How can you gain and sustain the best possible impact with your clients? This workshop will help you find some answers and refocus your practice to keep you on track and keep your clients happy.
- Building and looking after your personal and organisational reputation
- How does reputation work?
- Putting your brand to work
- What is your brand?
- How can you develop and leverage it?
- From good to outstanding service
- Defining and communicating your standards
- Service and motivation
- Key approaches to consistently keeping clients happy
- Personal behaviours which make the biggest difference to clients
- How happy can clients be?
- Handling challenging clients
- Minimising stress for yourself and your clients
- What can go wrong and why?
- Adding additional value for your clients
- Finding the ways of going the extra mile
- Being a trusted advisor