- Intermediate/Introductory *3 hours CPD
This half-day workshop will have a particular focus on enhancing the professional skills of secretaries working in a legal practice environment and broadening the range of choices they have in how to handle situations. The course will be responsive to each individual participant, depending on the level of skill and experience of the group. Delegates will gain practical specific tools and techniques that they can immediately use in the workplace.
- Building and sustaining an effective working team with your boss
- Handling challenging clients
- How to manage telephone conversations in a timely and efficient manner
- Saying “no” when necessary – and how to do it appropriately
- Being confident without being overbearing
- Constructive communication with other team members