- Intermediate/Introductory *6 hours CPD
This course takes a new look at the age-old problem of communication. Just how do we get our message across on the telephone, face to face and in writing? This positive and interactive course will show you how! Learn some new techniques for tackling old problems and see how effective some new thinking can be! This course uses practical and thought provoking tools to ensure that by the end you will have acquired the skills to:
- Understand the main barriers to communication and plan to overcome them
- Describe the three-step approach to professional telephone behaviour
- Develop recovery lines for dealing with difficult face-to-face and telephone conversations
- Learn the secrets of active listening
- Ensure that your body language always matches your message
- Design an assertive approach to communicating with other people at all levels
- Recognise what constitutes clear and effective writing
- Eliminate jargon, stuffy phraseology and unnecessary detail from all letters
- Understand the rules for good email