CLT
  Assertiveness Skills
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  • * Intermediate/Introductory
This course enables delegates to improve their assertiveness skills in being able to ask for what they want and manage expectation using constructive communication skills.

  • * Shaping events - asking for what you want
  • How to say what you mean
  • Managing expectations
  • Constructive communication principles
  • Becoming more assertive - confidence building
  • Defusing aggression in self and others
  • Building personal credibility
  • Assertiveness, power and influence
  • Managing conflict assertively
  • Use of challenging and probing

Elizabeth McManus MA, Grad IPD is a founding partner in Development Alternatives, a professional training and management consultancy. A former Personnel and Training Manager with Addleshaws, and with experience in commercial banking and blue chip organisations, she specialises in working with the specific challenges and opportunities faced by law firms.
Fees (ex VAT)

CLT Member Fee
£255.00 for one person

Non Member Fee £420.00 for one person

Purchase Documentation
Locations & Dates
07/03/2012 - London (10:00 am - 04:45 pm) Speaker & Venue Details BOOK >>
28/06/2012 - London (10:00 am - 04:45 pm) Speaker & Venue Details BOOK >>
11/09/2012 - Birmingham (10:00 am - 04:45 pm) Speaker & Venue Details BOOK >>
13/09/2012 - Manchester (10:00 am - 04:45 pm) Speaker & Venue Details BOOK >>
19/10/2012 - London (10:00 am - 04:45 pm) Speaker & Venue Details BOOK >>