- Intermediate *5 hours CPD
Increasingly lawyers and practitioners are involved in dealing with stressful and emotional client issues particularly in areas such as relationship breakdown, bereavement and personal injury. This session is designed to help focus on providing practical advice on how to work most effectively in areas with high potential for emotional distress.
- Dealing effectively with clients who are in distress
- Responses which can help or hinder the client
- Helping client take a realistic view
- Listening in stressful client situations
- Use of language
- Difficult phone conversations
- Giving difficult messages
- Managing client expectations
- Personal coping strategies