This is a flexible programme with tailored sessions for every level of lawyer and manager in the firm: partner, associate, assistant lawyers, paralegals
You can mix and match sessions to provide ideal training for different levels of lawyers within the firm
We provide expert and experienced speakers
Covers key areas of practice and work management, people management and personal skills
- Module 1: Managing your Practice - Strategic planning and implementation - Financial Management - Quality and compliance with regulations - Business development and marketing - Client care and retention
- Module 2: Managing your Team - Managing and motivating your team - Building an effective department - Supervision skills - Recruitment, appraisals and dismissals - Performance management - Reward structures
- Module 3: Managing Yourself and Your Work - Time and self-management - Coping with pressure - Time recording and billing - Presentation skills - Negotiation skills - Persuasion and influencing skills - Help your secretary to help you - Meeting skills - Transaction, case and project management - Leadership skills
Please find an example of a ready-made detailed programme which can be put together under our flexible management development scheme:
Example: In-house Management Training programme
The half day sessions below will include practical case studies and discussion groups. They are presented by CLT's highly experienced speakers in law firm management, many of whom have held senior management positions in law firms.
Session 1: Law firm strategy
- * Understanding the need for planning in law firms
- Strategic Options for law firms
- Getting down to the strategic plan: what needs to be covered - the six principle elements
- Business planning for firms, departments and individuals
- Implementation: turning the dreams into reality
- The new legal environment under the Legal Services Act: how do you prepare?
Session 2: Profiting from practice: financial management
- * Identifying your priority financial challenges
- Understanding the key financial information you will need to manage a law firm effectively and profitably - and how to avoid financial information overload
- Maximising your cash flow - cutting edge techniques for cash management including how to construct cash generation plans
- Building profitability and PEP - how to put together a realistic profit generation plan to enable you to retain and recruit the best, and how to use financial analysis to measure the comparative profitability of each part of a firm
- Making the link between financial performance and effective management, including the use of reward strategies and sanctions
- Constructing financial action plans to make a difference
Session 3: Getting the best out of people
- * Management styles: identifying the differences
- Reviewing the impact of managers and leaders on achieving organisational objectives
- People challenges and how to manage them
- Motivation and its part in an organisation's success
- Key tools to assist managers
Session 4: Business Development and Marketing
- * Strategic marketing: Definition and description of the key frameworks and processes
- The marketing audit
- Segmentation and targeting
- Brands, client service and differentiation
- Product and service development
- Price
Developing a marketing plan
Tactical marketing:
- * The core tools – PR, advertising, sales promotion, direct and digital marketing and selling
- Internal marketing
- Intermediary and referrer management
- Communications and profile raising
- Seminars, events and entertaining
- Social media – LinkedIn, Blogs, Twitter etc
- * Generating enquiries and leads
- Integrated campaigns
Session 5: Selling and Relationship Management
- * Sales frameworks and processes
- Understanding the buyer perspective
- Adapting your behaviour and non verbal communication
- Selling skills
- Relationship management: Analysing and grading your clients
- Researching client perceptions, satisfaction and needs
- Key account management guidance
- Relationship marketing
Session 6: Leadership, risk and compliance management
- * Leadership
- Culture - managing the issues
- Change management - getting to where you want to be
- Risk management - the challenges to leadership
- Compliance - practical issues to consider including the new Code of Conduct update
- Equality and Diversity
- Conflicts and referrals