The last couple of years have seen a major change in client expectations. Clients now expect a great deal more than just legal knowledge from their solicitor. They want to work with a solicitor who is commercial, both in the way that they work for the client and in the way in which they provide their services to the client. This means that solicitors need to become much more proactive at identifying positive help that can be provided to clients and have a deeper understanding of how client businesses are run.
The course will cover:
- * Understanding the client:
- Understanding the real long term drivers of business
- Looking at historical financial information to understand the current position of the client
- Getting closer to clients by understanding what goes on in the Boardroom
- Picking up more work from clients and contacts in a professional way
- * making yourself commercial
- Improving the efficiency of the firm
- Demonstrating your commercial approach to clients
- * Questions and Action planning