- * Intermediate/Introductory
This course enables delegates to improve their assertiveness skills in being able to ask for what they want and manage expectation using constructive communication skills.
- * Shaping events - asking for what you want
- How to say what you mean
- Managing expectations
- Constructive communication principles
- Becoming more assertive - confidence building
- Defusing aggression in self and others
- Building personal credibility
- Assertiveness, power and influence
- Managing conflict assertively
- Use of challenging and probing